Cloud PBX: Facilitating A Remote, Contactless and Integrated Customer Contact Centre
The lockdown and remote working trend necessitated by the COVID-19 pandemic were an unexpected reality check for organisations. Since the first MCO, the Client has had to deal with numerous challenges, including a tremendous increase in phone and online orders, manpower shortage, a work-from-home workforce and adhering to public health SOPs. Close to 100 of their …
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