CRM Software Malaysia: Propel into a New Era of Sales, Service, and Growth
In today’s competitive and fast-evolving business landscape, CRM software is no longer optional as it is now essential. Neocrm provides Malaysian businesses with a comprehensive platform to manage leads, engage customers, and drive operational excellence.
Whether you’re scaling your sales teams or enhancing support across customer touchpoints, Neocrm empowers your teams with the tools for productivity, visibility, and control which is all localised for Malaysia.
REDtone is the master distributor of Neocrm in Malaysia, offering end-to-end implementation, training, and support to ensure seamless CRM adoption and maximum ROI.
Industry Leader
Listed in Gartner SFA Magic Quadrant for 8 Consecutive Years
REDtone’s CRM platform is proudly listed in the Gartner SFA Magic Quadrant for 8 consecutive years, a mark of trust, innovation, and proven performance.
( Source：Magic Quadrant for Sales Force Automation 2017~2024，Gartner )
Transform Your Business with Comprehensive Cloud Solutions
Optimize both your sales and service processes with our integrated cloud solutions. Whether you’re looking to drive sales performance or enhance customer support, our Sales Cloud and Service Cloud offerings have you covered.
Sales Cloud
Drive revenue growth with intelligent lead management, opportunity tracking, and real-time sales insights. Neocrm helps your sales team close more deals, faster.
Service Cloud
Deliver exceptional customer support with omni-channel service, SLA tracking, and case automation. Improve customer satisfaction and retention through faster, more personalised responses.
Partner Cloud
Streamline partner onboarding and collaboration with Neocrm’s Partner Cloud. Manage pipelines efficiently and ensure a consistent customer experience across all partner levels.
Top 5 Key Benefits of Using Neocrm in Malaysia
Automate Your Sales Workflow for Higher Productivity
Neocrm helps your sales team operate with precision and efficiency by automating critical workflows and giving real-time visibility across the customer journey.
•Intelligent lead assignment and routing
•360-degree customer view for personalised engagement
•Workflow automation from lead to close
•Built-in best practices to guide sales performance
Result: Faster response times, better lead conversion, and fewer manual tasks
Make Smarter Business Decisions with Real-Time Insights
With customisable dashboards and AI-powered forecasting, Neocrm provides decision-makers with timely, actionable insights.
•Real-time dashboards for sales and service teams
•Data-driven reporting and predictive analytics
•Visualise KPIs to track performance and risks
•Identify high-value leads and emerging trends
Result: Improved strategic planning, accurate forecasting, and data-led growth
Empower Remote Teams with Mobile-First Access
Neocrm’s mobile-first design ensures your teams stay connected and productive from anywhere — perfect for field and hybrid workforces.
•Full access via mobile or tablet (iOS & Android)
•Offline functionality with auto-sync
•Task alerts, updates, and reporting on the go
•Unified interface for consistent collaboration
Result: Increased team agility, higher mobile productivity, and seamless remote operations
Streamline Revenue Lifecycle from Order to Cash
Neocrm supports the entire revenue workflow — from initial quote to final payment — helping you close deals and collect revenue more efficiently.
•Automate quoting, orders, invoicing, and collections
•Integrate seamlessly with ERP or accounting systems
•Schedule reminders for payments and renewals
•Maintain full audit trails and revenue traceability
Result: Reduced delays, faster cash flow, and improved financial oversight
Accelerate Quoting with Built-in CPQ Tools
With powerful CPQ (Configure, Price, Quote) features, Neocrm simplifies even the most complex quoting processes.
•Configure pricing, products, bundles, and tiers with ease
•Apply region-specific rules, discounts, and promotions
•Generate accurate, compliant quotes in minutes
•Enable channel partners to quote directly via portal access
Result: Faster quote turnaround, reduced errors, and higher sales velocity
FAQ
Frequently Asked Questions
What is Neocrm?
Neocrm is an enterprise-grade customer relationship management (CRM) designed to help businesses manage sales, service, and customer engagement in one unified platform.
Who delivers and supports Neocrm in Malaysia?
Neocrm is represented in Malaysia exclusively by REDtone as the Master Distributor. All implementation, project delivery, and local support are provided by REDtone, ensuring a seamless and locally optimised deployment that fits Malaysian business requirements.
Is Neocrm suitable for Malaysian companies?
Yes, Neocrm is suitable for Malaysian companies as it can be tailored to match your business workflows, and industry-specific needs.
What industries use Neocrm?
Neocrm is ideal for telecommunications, logistics, manufacturing, financial services, government-linked companies (GLCs), and other B2B-focused industries.
Can I access Neocrm on mobile devices?
Yes, Neocrm is fully accessible on both iOS and Android devices. Users can update tasks, activities, and receive notifications anywhere. For field service teams, offline mode allows job updates without internet, syncing automatically when connectivity is restored.
Can Neocrm integrate with ERP systems?
Yes, Neocrm supports integration with third-party systems through its open API framework.
What is the difference between Sales Cloud and Service Cloud?
Sales Cloud focuses on managing leads, opportunities, quotes, and forecasting. Service Cloud handles customer support, SLA tracking, and omni-channel case resolution.
Does Neocrm support workflow automation?
Yes. Neocrm includes strong workflow automation capabilities to streamline sales, service, approvals, and operational tasks.
Can channel partners use Neocrm?
Yes. Through Partner Cloud, channel partners can collaborate on leads, quotations, marketing collaterals, and performance reporting using a secure partner portal.
Is Neocrm scalable for large enterprises?
Yes. Neocrm is highly scalable and supports multi-branch, multi-entity, and multi-country operations, making it suitable for large and complex enterprise environments.
How much does Neocrm cost?
The pricing varies based on your business requirements, number of users, and the modules you need. Contact REDtone for a customised quotation tailored to your organisation.
How can I get started with Neocrm?
Experience the power of Neocrm a robust, enterprise-grade CRM solution tailored for Malaysian businesses and supported locally by REDtone.
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