CRM System
What The Customer Says?
CRM Software Empowering Sales Growth & Channel Management
Industry
Security Technologies Industry
Client
Founded in 2013, SecureKi specialises in industry-leading identity security technologies and solutions, helping customers secure and manage their credentials effectively. It currently has offices in South Korea and Taiwan.
Background
The Challenge
Rapid growth and increasing number of channel partners, several challenges emerged that demanded immediate attention:
- Lack of enablement tools to manage hundreds of channel sales partners
A digital tool was urgently needed to efficiently align and manage inside and channel partners’ productivity while maintaining customer relationships.
- Lack of real-time visualisation of sales performance.
Gaining real-time insights into sales performance and opportunities pipeline as well as accurate sales forecasts had become challenging. This was also hindered by manual SOPs.
- Lack of efficient communication tools for local/regional channel partner management
Relying too heavily on channel managers for communication with partners in Malaysia and the region had led to misalignment and an inability to track the communication trail.
As CEO of SecureKi, I cannot emphasise enough how crucial CRM has been in revolutionising our business and sales operations. With this CRM (Partner Cloud), we have finally been able to join the dots across various aspects of our sales processes to the seamless dissemination of information throughout the entire channel partner management. By harnessing the power of data and analytics within the CRM, we can now make well-informed decisions and seize opportunities that were previously hidden from view.
The Solution
In August 2022, SecureKi deployed CRM solution, making it compulsory for all its sales and channel partners to use the CRM Partner Cloud for leads, sales management and promotion information dissemination.
The Results
- Enhanced Sales Effectiveness The guided and intuitive experience of the new CRM solution empowered the team to engage more effectively with partners and customers, resulting in improved sales performance, increased channel sales satisfaction and higher conversion rates.
- Data-Driven Growth Forecasting Transparent visibility of pipelines and revenue allowed the sales team, as well as key management members, to make informed decisions and data-driven growth forecasts.
- Stronger Partner Relationships Efficient communication and collaboration were facilitated with channel partners, fostering stronger relationships and improving overall partner performance.
Get In Touch
Sales Enquiry
Sales Enquiry
Sales Hotline
1800 87 7770
+603 8084 8070
(if you are abroad)
Email Us
Customer Care
Customer Care
Support Toll Free
1800 87 7790
+603 8084 8910
(if you are abroad)
