In the age of hyper-personalization, 24/7 engagement, and instant gratification, businesses are under pressure to provide consistent, responsive, and scalable support—without ballooning operational costs. As more companies move toward digital transformation, one question keeps surfacing in boardrooms and IT strategy meetings: Can AI agents outperform human customer support teams—especially at scale? With the rise of intelligent, enterprise-ready AI customer service platforms like REDtone’s, the answer is not only yes—it’s already happening across multiple industries, from telco to finance and logistics....