What is AI Agent?
REDtone’s AI Agent platform integrates advanced language models with your organization’s data, systems, and workflows. It enables AI automation, faster decision-making, and improved operational efficiency. Designed for both public and private sectors, our no-code AI solution powers end-to-end automation, enhances customer experience, and accelerates business growth. Whether you’re deploying AI customer service agents, intelligent chatbots, or backend task handlers, REDtone ensures full compatibility with your existing infrastructure.
By applying agentic AI principles, REDtone’s platform allows each AI agent to function autonomously within defined roles. These agents continuously improve performance by adapting to new data, business logic, and user intent without requiring human intervention.
This makes REDtone’s AI Agent platform ideal for businesses seeking scalable and intelligent automation that goes beyond scripted responses. It transforms your teams with proactive, context-aware virtual agents.
REDtone offers specialised AI Agents tailored for different business functions
REDtone’s AI Agents are built to optimise key business functions across industries. From automating HR tasks and streamlining customer service to enhancing financial reporting and driving marketing performance, each AI Agent is designed to deliver faster outcomes, improved accuracy, and contextual intelligence.
Human Resources -
HR AI Agent
Recruitment, onboarding, employee queries, automate leave requests, answer staff queries
Customer Service -
Customer Care AI Agent
Omnichannel support, escalation handling, faster ticket resolution, instant SOP lookup
Finance & Accounting -
Finance AI Agent
Reporting, reconciliation, forecasting
Legal, Compliance & Governance -
Compliance AI Agent
Audit, legal doc reviews, regulatory monitoring, SOP search, system task automation
Research, Analytics -
Analytics AI Agent
Data insights, research report generation
Operations -
Workflow AI Agent
Process automation across systems
Marketing -
Marketing AI Agent
Customer engagement, SEO, content creation, update CRM, qualify leads, automate follow-ups
Purpose-Built AI Solutions for Key Malaysian Industries
REDtone’s AI Agent is tailored for public service, retail, and finance. Whether it’s automating queries or improving engagement, our agents adapt with speed, accuracy, and local context.
Public
Sector
Boost public service delivery through automated query handling, citizen engagement, and intelligent multilingual AI agents designed for local/state government use.
- Automate FAQs and service requests
- Support multilingual flows (Bahasa Malaysia, Mandarin)
- Integrate with CRM or helpdesk systems
- Enable public database & service portal access
- Ensure audit-friendly compliance logs
Retail, Chain Store & E-commerce
Enhance customer experience with AI agents that offer real-time support, inventory updates, and loyalty program assistance.
- AI-powered product queries and stock checks
- Integrate with POS & e-commerce platforms
- Upsell/cross-sell recommendations
- Omnichannel support (WhatsApp, web, kiosk)
- Voice-to-text assistant for phone/kiosk orders
Manufacturing
Sector
Automate sales forecasting, order processing, and production planning while improving accuracy, speed, and operational efficiency.
- AI-powered data integration for forecasting and planning
- Real-time order validation and tracking
- Automated variance detection and trend analysis
- ERP and production system synchronization for seamless operations
F&B &
Hospitality
Handle customer enquiries, reservations, and feedback efficiently, freeing up your team for service excellence.
- Restaurant & room booking automation
- Menu queries & allergen support
- Feedback & sentiment analysis
- Multilingual guest interactions
- Voice-based reservation assistant (Facebook & web)
Non-Bank Financial Institutions
Streamline support, loan enquiries, and onboarding with secure, intelligent automation.
- Loan application guidance
- AI-powered customer verification
- Document uploads & KYC workflows
- CRM-integrated case tracking
Media & Entertainment
Deliver engaging, AI-powered support for subscribers, content navigation, and community engagement.
- 24/7 subscription/ticketing support
- AI-powered content recommendations
- Social/media audience engagement
- Workflow automation for internal teams
- Voice/video transcription & translation
Trusted by Malaysia’s Leading Organizations
REDtone is the trusted AI Agent partner for Malaysia’s top public sector agencies and enterprises. Our proven AI-powered solutions support digital transformation, automate complex workflows, and deliver real-world outcomes that is trusted by organizations driving national progress and operational excellence.
Jabatan Pertanian
Negeri Selangor
TEKNICAST
Sdn Bhd
Lotus
Desaru
Advansia
Vanakkam
News
JTL
Aluminium
JB Gift &
Sourvenir
FINCARE
Sdn Bhd
Sunshine
Hampers
Iskandar
Investment
FAQ
Frequently Asked Questions
What is REDtone's AI Agent and how does it work?
REDtone AI Agent is a smart, enterprise-grade virtual assistant designed to automate customer engagement, lead qualification, and internal support. It uses natural language processing (NLP) and can be deployed across web chat, WhatsApp, Teams, and more.
Can REDtone AI Agent integrate with our CRM or ERP?
Yes. Our AI Agent supports integration with platforms like Salesforce, HubSpot, Microsoft Dynamics, and other popular tools through APIs or middleware connectors.
Is it multilingual and suitable for Malaysian businesses?
Absolutely. It supports English and Bahasa Malaysia natively, and other languages can be added on demand. It’s built with local business workflows in mind.
What types of inquiries can it handle?
From billing and account status to service availability and lead qualification, the AI Agent handles Tier‑1 support and triages complex requests to the right human agent.
How fast can we deploy it?
Most clients go live within 7–14 business days. Deployment speed depends on system integrations and the complexity of your conversation flows.
Explore the Latest Insights on AI in Business
Stay ahead with expert perspectives on AI Agent technology, customer experience, and automation strategies for Malaysian enterprises.
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Power Your Business with Smarter AI Agents Today
From front-end interactions to back-end execution, REDtone’s AI Agent Platform empowers your business to scale effortlessly. Automate complex workflows, boost operational efficiency, and deliver faster, more cost-effective services through intelligent, customizable AI agents.
Now enhanced with agentic AI capabilities, each agent can reason, make decisions, and adapt to diverse use cases. Whether it’s customer support or internal operations, REDtone gives your business the agility needed to thrive in today’s fast-moving digital landscape.
