AI-Powered Enterprise CRM Solutions for Smarter Sales, Service and Growth
Bring sales, marketing and customer service together on one AI-powered CRM platform to improve visibility, reduce silos and help enterprise teams move faster across the customer lifecycle.
Today’s enterprises need more than a traditional CRM system. They need a connected platform that brings customer data, workflows and teams into one place so they can respond faster, sell smarter and serve better at every stage of the customer journey.
With integrated sales, marketing and service capabilities, enterprise teams can manage leads more effectively, strengthen pipeline visibility, personalise engagement and deliver faster support. Real-time insights and AI-powered automation help businesses improve productivity, make better decisions and create more consistent customer experiences at scale.
Industry Leader
Recognised in the Gartner Magic Quadrant for Sales Force Automation
A proven enterprise CRM platform trusted for sales automation, scalability, AI innovation and business performance.
Trusted by enterprises across telecommunications, financial services, manufacturing, government and multinational organisations.
Built on Neocrm and delivered by REDtone, the platform combines enterprise CRM capabilities with AI-powered automation to support more efficient selling, stronger visibility and smarter decision-making.
Its recognition in Gartner research reflects continued market relevance in sales force automation, while helping businesses improve sales execution, streamline workflows and build a more data-driven operating model.
With integrated Sales Cloud, Service Cloud and Partner Relationship Management capabilities, enterprises can modernise customer engagement, strengthen operational agility and scale growth across complex business environments.
( Source：Magic Quadrant for Sales Force Automation 2017~2024，Gartner )
A Unified Enterprise CRM Platform Built for Complex Business Operations
Optimize both your sales and service processes with our integrated cloud solutions, now enhanced with NeoAI-powered intelligence. Whether you are looking to drive sales performance or enhance customer support, our Sales Cloud, Service Cloud, and Partner Cloud offerings deliver automation, insights, and smarter decision-making across your organization.
Sales Cloud CRM for Faster, More Predictable Revenue Growth
Give sales teams the tools to move faster with AI-powered sales automation, real-time pipeline visibility, lead management, opportunity tracking and smarter forecasting. The result is a more structured sales process, stronger conversion and better control over revenue performance.
Key Outcomes:
• Shorter sales cycles
• Improved forecast accuracy
• Higher lead conversion rates
• Increased sales productivity
Service Cloud CRM for Faster, More Connected Customer Support
Deliver responsive customer service with omnichannel support, case management, SLA tracking and workflow automation. By giving service teams a unified view of customer interactions, businesses can resolve issues faster, improve service consistency and raise customer satisfaction.
Key Outcomes:
• Faster case resolution
• Improved SLA performance
• Higher customer satisfaction
• Better support team efficiency
Partner Relationship Management for Better Channel Visibility and Collaboration
Deliver responsive customer service with omnichannel support, case management, SLA tracking and workflow automation. By giving service teams a unified view of customer interactions, businesses can resolve issues faster, improve service consistency and raise customer satisfaction.
Key Outcomes:
• Improved partner productivity
• Better channel visibility
• Stronger collaboration
• Scalable ecosystem growth
Turn CRM into Measurable Business Outcomes
Use AI-powered CRM automation, real-time analytics and connected workflows to improve productivity, strengthen customer engagement and create better visibility across the business.
Increase Sales Productivity with Sales Automation
Cut down manual work, improve lead follow-up and help sales teams focus on the opportunities most likely to close with intelligent sales automation built for enterprise CRM.
Key Impact:
•Reduced administrative workload
•Faster lead conversion
•Shorter sales cycles
•Increased sales productivity
Enable Data-Driven Decision Making with Real-Time CRM Analytics
Give decision-makers a clearer view of pipeline, performance and operational trends with CRM dashboards, advanced reporting and AI-driven analytics that support faster action.
Key Impact:
•Improved forecasting accuracy
•Better strategic planning
•Faster response to market changes
•Enhanced operational visibility
Empower a Mobile and Distributed Workforce with Cloud CRM
Support hybrid and field teams with secure cloud CRM access, mobile tools and real-time collaboration features that keep work moving wherever your teams are based.
Key Impact:
•Higher field team productivity
•Real-time collaboration
•Improved customer responsiveness
•Better workforce mobility
Optimise Revenue Operations with Integrated CRM Workflows
Connect sales, service, finance and operations through integrated CRM workflows that reduce bottlenecks, improve coordination and create better visibility across the revenue lifecycle.
Key Impact:
•Faster workflow processing
•Improved revenue visibility
•Reduced operational bottlenecks
•Better cross-team collaboration
Accelerate Complex Sales with CPQ and AI-Powered Quoting
Simplify complex sales cycles with CPQ and AI-powered quoting tools that improve pricing accuracy, reduce delays and help teams move deals forward with more confidence.
Key Impact:
• Faster quote turnaround
• Reduced pricing errorsy
• Increased deal velocity
• Improved sales efficiency
Trusted by Enterprises Across ASEAN and Beyond
Supporting complex enterprise operations with a scalable CRM platform built for visibility, control and long-term growth.
Built on Neocrm and delivered by REDtone, the platform helps enterprises connect customer, sales and service data in one place so teams can work with greater speed, clarity and consistency.
Used across telecommunications, financial services, manufacturing, government and multinational organisations, the solution supports high-volume operations with enterprise-grade scalability, automation, integration and security.
Designed to unify sales, customer service, marketing and partner management within a single CRM ecosystem, the solution helps organisations improve customer experience, strengthen decision-making and accelerate digital transformation initiatives.
Ready to Explore the Future of CRM?
Discover how AI-native CRM is helping businesses improve sales productivity, unlock customer insights, and turn innovation into measurable value.
FAQ
Frequently Asked Questions
What is Neocrm?
Neocrm is an enterprise-grade customer relationship management (CRM) designed to help businesses manage sales, service, and customer engagement in one unified platform.
Who delivers and supports Neocrm in Malaysia?
Neocrm is represented in Malaysia exclusively by REDtone as the Master Distributor. All implementation, project delivery, and local support are provided by REDtone, ensuring a seamless and locally optimised deployment that fits Malaysian business requirements.
Is Neocrm suitable for Malaysian companies?
Yes, Neocrm is suitable for Malaysian companies as it can be tailored to match your business workflows, and industry-specific needs.
What industries use Neocrm?
Neocrm is ideal for telecommunications, logistics, manufacturing, financial services, government-linked companies (GLCs), and other B2B-focused industries.
Can I access Neocrm on mobile devices?
Yes, Neocrm is fully accessible on both iOS and Android devices. Users can update tasks, activities, and receive notifications anywhere. For field service teams, offline mode allows job updates without internet, syncing automatically when connectivity is restored.
Can Neocrm integrate with ERP systems?
Yes, Neocrm supports integration with third-party systems through its open API framework.
What is the difference between Sales Cloud and Service Cloud?
Sales Cloud focuses on managing leads, opportunities, quotes, and forecasting. Service Cloud handles customer support, SLA tracking, and omni-channel case resolution.
Does Neocrm support workflow automation?
Yes. Neocrm includes strong workflow automation capabilities to streamline sales, service, approvals, and operational tasks.
Can channel partners use Neocrm?
Yes. Through Partner Cloud, channel partners can collaborate on leads, quotations, marketing collaterals, and performance reporting using a secure partner portal.
Is Neocrm scalable for large enterprises?
Yes. Neocrm is highly scalable and supports multi-branch, multi-entity, and multi-country operations, making it suitable for large and complex enterprise environments.
How much does Neocrm cost?
The pricing varies based on your business requirements, number of users, and the modules you need. Contact REDtone for a customised quotation tailored to your organisation.
How can I get started with Neocrm?
You can request a free demo or consultation from REDtone to explore how Neocrm fits your business needs.
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