A Smart City is defined as a city that is liveable, safe and sustainable. Building and maintaining a Smart City requires a long term and continuous relationship between the citizens and the Government. The bridge that allows these two parties to interact with each other efficiently is technology.
To ensure seamless engagement, a good platform is required so that the Government can improve services rendered and elevate efficiency. This is where REDtone IOT comes in.
REDtone IOT pairs creativity, innovation and knowledge with the right technology. This has resulted in a citizen engagement application called CitiAct. This application enables citizens to report and track issues, while the local councils are able to respond to the reports in a more timely manner.
REDtone has developed an IOT middleware that serves as a Smart City Hub called CitiSense. It is capable of:
To be successful, a Smart City requires constant citizen participation. However, there are inherent challenges with existing channels of communication such as:
CitiAct is a mobile application developed by a team of experienced R&D engineers from REDtone IOT. It empowers citizens to perform their own reporting of issues in just a few taps. No waiting time on the phone and no long queues at call centres. The application will reduce the average duration required to resolve issues as the necessary information will be directed to the relevant service delivery teams. Citizens can also get feedback in real-time.
The data collected will provide valuable information for the city councils to improve the quality of life, and ensure a better city and better world for all.
Following are articles and papers written by our CEO of REDtone IoT, Dr. Mazlan Abbas.