2019 Archives - REDtone

2019

Future-Proof Hosted Call Centre

Superior customer service is the distinguishing factor that determines the success of all organisations. Sales or support calls that are not handled properly can result in lost revenue and damaged reputations. Hence, it is of upmost importance for organisations to get their call centres right and operating efficiently. Traditional proprietary PBXs with call centre features …

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BREAKING DOWN THE SIX PILLARS OF DIGITAL TRANSFORMATION FROM THE CEO’S PERSPECTIVE

I firmly believe one of the hot digital transformation trends for 2019 will be CEO’s getting more involved and taking the digital/tech transformation reins of their organizations. But what does that really look like in today’s business marketplace? It’s one thing to task someone with a job. It’s another thing altogether to make sure they …

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