Superior customer service is the distinguishing factor that determines the success of all organisations. Sales or support calls that are not handled properly can result in lost revenue and damaged reputations. Hence, it is of upmost importance for organisations to get their call centres right and operating efficiently. Traditional proprietary PBXs with call centre features …
In recent years, Cloud PBX service has advanced by leaps and bounds and become a highly welcome communication option for businesses. However, there are organisations that are deferring the adoption of this service as long as their current telephone system continues to perform. Hence, some may still be operating with a phone system that lacks …
I firmly believe one of the hot digital transformation trends for 2019 will be CEO’s getting more involved and taking the digital/tech transformation reins of their organizations. But what does that really look like in today’s business marketplace? It’s one thing to task someone with a job. It’s another thing altogether to make sure they …
BREAKING DOWN THE SIX PILLARS OF DIGITAL TRANSFORMATION FROM THE CEO’S PERSPECTIVE Read More »
