Transform Your Customer Experience into a Growth Engine

In today’s fast-paced and highly competitive business world, customer relationship management (CRM) has become a crucial aspect of every business. REDtone CRM is an essential tool that helps businesses to manage interactions with their customers, streamline sales processes, and improve overall customer satisfaction. As your company grows, so does your customer database.  With the increasing need for businesses to maintain a positive relationship with their customers, having a CRM system in place has become a necessity. 

Benefits

Supercharge Productivity when you Automate your Sales Processes

  • Identify and engage the right prospects, and assign leads to sales reps with intelligent Lead Pool, increasing lead conversion rate.
  • Consolidate all the customer information you need using 360-degree Customer View, improving customer experience.
  • Replicate wins when you optimise your business processes using built-in best practices to guide your team to success.
  • Easily turn business strategy into measurable goals with Performance Management, making continuous improvements on team performance and exceeding sales target.

    • Work from Anywhere all on a Single, Unified App

  • Access and update your CRM data (Accounts, Meeting notes, Deals, Files etc) on the go, better user experience, higher productivity, easier to sell.
  • Get Real-time views of sales performance with dashboards and reports on your mobile device.

    • Build your Intelligent Enterprise with Real-time Insights

  • Stay on top of your lead volume, coversion rates , sales pipeline, forecasts and more to get an immediate view of your business. Create customised reports and change components to surface the most important information with drag and drop CRM features.
  • Sell smarter with the data-driven sales process, from identifying the right prospects with Customer Recommendation to focusing sales on the hottest leads with Lead Scoring.

    • Manage your entire revenue lifecycle from Order-to-Cash

  • Enable sales reps to actively participate and engage in every step of the process, from creating payment plans, invoices and to issuing customer receipts.
  • Easily create change orders whenever updates and special requests arise. Leverage fully traceable historical data to ensure product delivery and data accuracy.
  • Manage collections and receive automatic overdue reminders, getting paid in a timely manner. Get a 360 degree view of payments using analytical best practices, viewing financial reports through seamless integration with ERP.

    • Streamline your Quoting Process with the power of CPQ (Configure, Price, Quote)

  • Speed up sales cycles by guiding reps to produce accurate quotes for products with highly complex pricing and configurations. Bring more profit and faster revenue growth to the business. Enable external partners to manage quote and pricing effectively.

    • Features

    Marketing Campaign

    Integrate marketing leads from multiple channels, improving overall operational efficiency and lead conversion rate

    Sales Forecasting

    Analyze opportunities at various stages of sales funnel, predict performance, and identify problems for appropriate actions

    Change Management

    Adjust sales orders, invoices, receipts and payments to reflect business changes with clear audit trails

    Lead Management

    Quickly import sales leads, automatically track leads, and use lead pool to accelerate lead conversion

    Contract Approval

    Automate the approval process and manage affiliated documents, improving operational efficiency

    Performance Management

    Set multi-category, multi-dimensional, multi-period sales targets. Visualize the progress and ensure achievement

    CPQ

    Configure complex products and pricing models, manage discount and promotion, ensure accurate and fast quoting

    Order Management

    Manage order details, create change orders, and submit for approval. Seamlessly integrate with ERP and SCM

    Data Analytics

    Customize reports according to individual needs and visualize data on mobile devices as well as web portals. Get comprehensive insights and information to make smart decisions

    Account Management

    Automatically update account information with real-time events to improve efficiency. 360 degree view clearly outlines customer profiles

    Payments

    Track payment status, update invoice balances upon payments, and get automatic overdue reminders

    Enterprise Graph

    Visualize the connections among business entities and individuals using a graphic representation. Deeply understand customer value and risk, and quickly identify high value prospects

    Opportunity Management

    Automate opportunity management, improving efficiency and increasing win rate

    Invoices

    Attach payment plans and invoices to contracts and orders, keep financial balances accurate

    Success Story

    Leveraging CRM to Empower Sales Growth & Channel Management

    With the automated password policy workflow, SecureKi helps eliminate the tedious and time-consuming administrative overhead of manually changing passwords. The company’s mission is to empower organisations to securely, efficiently, and effortlessly protect their digital identities.
    Learn More
    DOWNLOAD OUR PRODUCT BROCHURE
    Download Now
    Need help finding solutions?
    Talk to Us!

    You May Also Like

    SD-WAN

    SD-WAN gives enterprises better management across the entire WAN, reduces costs through WAN flexibility, and simplifies operations with centralised provisioning, management, as well as policy control and application visibility.

    Find out more

    SIP TRUNKING

    Available as digital trunks or ISDN-PRI lines, this service is compatible with most existing analogue phones, key and PBX systems as well as selected IP PBX phone equipment.

    Find out more

    Cloud PBX

    REDtone Cloud PBX is a fully managed, enterprise grade phone system, designed to help businesses communicate reliably without the need for large capital investments / expenses or maintenance fees. It offers customers a fully virtualised, together with the advanced features set. We manage the system for you and administer all upgrades virtually.

    Find out more

    Get In Touch

    phone

    Sales Enquiry

    phone

    Sales Enquiry

    Sales Hotline

    1800 87 7770
    +603 8084 8070
    (if you are abroad)

    Email Us

    marketing@redtone.com

    WhatsApp

    +6014 7600 155
    WhatsApp Us
    customer care_

    Customer Care

    customer care_

    Customer Care

    Support Toll Free

    1800 87 7790
    +603 8084 8910
    (if you are abroad)

    Email Us

    support@redtone.com

    chat

    Lets Talk​

    chat

    Lets Talk

    • Want to chat through your options in more detail?
    Request a Call Back

    Download Brochure

    • By providing us the above information, you are consenting to the REDtone PDPA

    Download Brochure

    • By providing us the above information, you are consenting to the REDtone PDPA

    Call Now Button