Customer Relationship Management (CRM)

Transform Your Customer Experience into a Growth Engine

In today’s fast-paced and highly competitive business world, customer relationship management (CRM) has become a crucial aspect of every business. REDtone CRM is an essential tool that helps businesses to manage interactions with their customers, streamline sales processes, and improve overall customer satisfaction. As your company grows, so does your customer database. With the increasing need for businesses to maintain a positive relationship with their customers, having a CRM system in place has become a necessity.

Benefits

Supercharge Productivity when you Automate your Sales Processes

Identify and engage the right prospects, and assign leads to sales reps with intelligent Lead Pool, increasing lead conversion rate.

Consolidate all the customer information you need using 360-degree Customer View, improving customer experience.

Replicate wins when you optimise your business processes using built-in best practices to guide your team to success.

Easily turn business strategy into measurable goals with Performance Management, making continuous improvements on team performance and exceeding sales target.

Manage your entire revenue lifecycle from Order-to-Cash

Enable sales reps to actively participate and engage in every step of the process, from creating payment plans, invoices and to issuing customer receipts.

Easily create change orders whenever updates and special requests arise. Leverage fully traceable historical data to ensure product delivery and data accuracy.

Manage collections and receive automatic overdue reminders, getting paid in a timely manner. Get a 360 degree view of payments using analytical best practices, viewing financial reports through seamless integration with ERP.