Cloud PBX

Migrating StemLife Malaysia’s obsolete on-premise phone system to Cloud PBX was a no-brainer priority. The on-premise PBX that StemLife Malaysia had deployed was not built to accommodate a remote workforce and the collaboration required. Incoming calls could not pass through to the extensions, leading to many business calls and opportunities missed. What’s more, support centre …

Cloud PBX: A Top Priority for Kick-Starting the Digital Transformation Journey Read More »

The lockdown and remote working trend necessitated by the COVID-19 pandemic were an unexpected reality check for organisations. Since the first MCO, the Client has had to deal with numerous challenges, including a tremendous increase in phone and online orders, manpower shortage, a work-from-home workforce and adhering to public health SOPs. Close to 100 of their …

Cloud PBX: Facilitating A Remote, Contactless and Integrated Customer Contact Centre Read More »