The Bank appointed a renowned international vendor for this Cloud PBX deployment. Nevertheless, the vendor faced numerous challenges during the deployment process, mainly due to the incapability of their system in meeting Malaysia’s BYOC standards. Levelling Up the Customer Experience With a Highly Reliable Enterprise-Grade Cloud-Based Phone System Industry Financial Service Industry Client StemLife Berhad …
Migrating StemLife Malaysia’s obsolete on-premise phone system to Cloud PBX was a no-brainer priority. The on-premise PBX that StemLife Malaysia had deployed was not built to accommodate a remote workforce and the collaboration required. Incoming calls could not pass through to the extensions, leading to many business calls and opportunities missed. What’s more, support centre …
Cloud PBX: A Top Priority for Kick-Starting the Digital Transformation Journey Read More »
The lockdown and remote working trend necessitated by the COVID-19 pandemic were an unexpected reality check for organisations. Since the first MCO, the Client has had to deal with numerous challenges, including a tremendous increase in phone and online orders, manpower shortage, a work-from-home workforce and adhering to public health SOPs. Close to 100 of their …
Cloud PBX: Facilitating A Remote, Contactless and Integrated Customer Contact Centre Read More »
