Susan Wong, Author at REDtone

CRM: Leveraging CRM to Empower Sales Growth and Channel Management

Rapid growth and increasing number of channel partners, several challenges emerged that demanded immediate attention: Leveraging CRM to Empower Sales Growth & Channel Management Industry Security Technologies Industry Client Founded in 2013, SecureKi specialises in industry-leading identity security technologies and solutions, helping customers secure and manage their credentials effectively. It currently has offices in South …

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Tech Refresh: Re-Architecture of Conventional WAN to a Powerful, Enterprise-Grade SD-WAN Infrastructure, Empowering Business Digital Transformation

SD-WAN / By Susan Wong

Over the years, Tomei’s business has grown from strength to strength with an increasing number of branches nationwide. However, the COVID-19 crisis has necessitated a shift in their sales and marketing activities towards embracing social media and e-commerce as effective tools to engage customers in order to remain relevant and thrive as a brand. Tech …

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2023 New Year Message from Mr. Lau Bik Soon, Group CEO of REDtone

All / By Susan Wong

2023 New Year Message from REDtone Group CEO Dear Valued Clients and Partners, Let me begin by wishing everyone New Year! I hope you had a joyous celebration with your loved ones. Thank you everyone for being part of our incredible journey throughout 2022. While the past year remained a challenging one for many businesses …

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Cloud PBX: A Top Priority for Kick-Starting the Digital Transformation Journey

Cloud PBX / By Susan Wong

Migrating StemLife Malaysia’s obsolete on-premise phone system to Cloud PBX was a no-brainer priority. The on-premise PBX that StemLife Malaysia had deployed was not built to accommodate a remote workforce and the collaboration required. Incoming calls could not pass through to the extensions, leading to many business calls and opportunities missed. What’s more, support centre …

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flexiCraft: A Proactive & Progressive Approach Digital Transformation that Leverages VR to Reach “Stay-at-home” Customers & Deliver a New Era of Customer Experience

flexiCraft / By Susan Wong

A proactive & progressive approach to digital transformation that leverages VR to reach “Stay-at-home” customers & deliver a new era of customer experience. An established global wellness brand with more than 50 retail outlets in Malaysia. After 1 Month Challenges Resetting customer expectations & the shopping experience Lack of physical footfall during the pandemic forced …

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Smart Farming: Increasing Farm Efficiency and Enhancing Crop Quality through Smart Pesticide Misting and Smart Greenhouse Solutions

Smart Farming / By Susan Wong

Smart pesticide misting system with zoning structure. The system sprays a fine mist of organic pesticide from the underneath of the plant, as to ensure every inch of the plant is covered and eliminated hiding places for pests. And, the leaves will not overly drenched and stick on the hydroponic table. Sensors to monitor temperature …

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Smart Farming: Increase Crop Quality, Reduce Manual Handling and Inconsistency with Smart Fertigation System

Smart Farming / By Susan Wong

Inconsistency in crop yield, due to human errors in fertilization was a major concern for this farm owner. He assigned a worker to manage the fertiliser mixing twice a day. With the SOPs provided to the worker, farm owner still experienced inconsistency in yields and not able to achieve the target weight (per bunch of …

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Smart Farming: Optimising Production and Cost Savings through the Smart Fertigation and Smart Monitoring System

Smart Farming / By Susan Wong

Data driven decision making and automated farming process, leads to better crop yields, better resource management, lower costs, and improved environmental conditions. REDtone Smart Fertigation System was installed on April 2019. It allows the farm owner to supply correct, uniform, and adequate amount of water and nutrients directly to the roots of each plant, according …

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Cloud PBX: Facilitating A Remote, Contactless and Integrated Customer Contact Centre

Cloud PBX / By Susan Wong

The lockdown and remote working trend necessitated by the COVID-19 pandemic were an unexpected reality check for organisations. Since the first MCO, the Client has had to deal with numerous challenges, including a tremendous increase in phone and online orders, manpower shortage, a work-from-home workforce and adhering to public health SOPs. Close to 100 of their …

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Susan Wong

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