Susan Wong, Author at REDtone

Susan Wong

Cloud PBX: A Top Priority for Kick-Starting the Digital Transformation Journey

The lockdown and remote working trend necessitated by the COVID-19 pandemic were an unexpected reality check for organisations. Since the first MCO, the Client has had to deal with numerous challenges, including a tremendous increase in phone and online orders, manpower shortage, a work-from-home workforce and adhering to public health SOPs. Close to 100 of their …

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flexiCraft: A Proactive & Progressive Approach Digital Transformation that Leverages VR to Reach “Stay-at-home” Customers & Deliver a New Era of Customer Experience

A proactive & progressive approach to digital transformation that leverages VR to reach “Stay-at-home” customers & deliver a new era of customer experience.  An established global wellness brand with more than 50 retail outlets in Malaysia. After 1 Month Challenges Resetting customer expectations & the shopping experience Lack of physical footfall during the pandemic forced …

flexiCraft: A Proactive & Progressive Approach Digital Transformation that Leverages VR to Reach “Stay-at-home” Customers & Deliver a New Era of Customer Experience Read More »

Smart Farming: Increasing Farm Efficiency and Enhancing Crop Quality through Smart Pesticide Misting and Smart Greenhouse Solutions

Smart pesticide misting system with zoning structure. The system sprays a fine mist of organic pesticide from the underneath of the plant, as to ensure every inch of the plant is covered and eliminated hiding places for pests. And, the leaves will not overly drenched and stick on the hydroponic table. Sensors to monitor temperature …

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Smart Farming: Increase Crop Quality, Reduce Manual Handling and Inconsistency with Smart Fertigation System

Inconsistency in crop yield, due to human errors in fertilization was a major concern for this farm owner. He assigned a worker to manage the fertiliser mixing twice a day. With the SOPs provided to the worker, farm owner still experienced  inconsistency in yields  and not able to achieve the target weight (per bunch of …

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Smart Farming: Optimising Production and Cost Savings through the Smart Fertigation and Smart Monitoring System

Data driven decision making and automated farming process, leads to better crop yields, better resource management, lower costs, and improved environmental conditions. REDtone Smart Fertigation System was installed on April 2019. It allows the farm owner to supply correct, uniform, and adequate amount of water and nutrients directly to the roots of each plant, according …

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Cloud PBX: Facilitating A Remote, Contactless and Integrated Customer Contact Centre

The lockdown and remote working trend necessitated by the COVID-19 pandemic were an unexpected reality check for organisations. Since the first MCO, the Client has had to deal with numerous challenges, including a tremendous increase in phone and online orders, manpower shortage, a work-from-home workforce and adhering to public health SOPs. Close to 100 of their …

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